Sharrock Pitman Legal offers to all of its clients the following Care Charter.  Clients can hold Sharrock Pitman Legal accountable for compliance with this Charter.  This Charter is not a matter of hollow rhetoric.  Rather, it forms the very basis of the professional relationship between Sharrock Pitman Legal and our clients.  We practise law to meet your needs, not our own.  Your needs will always come first.   

Sharrock Pitman Legal therefore agrees that:

• You will be treated at all times, as our client, in a friendly manner, with care and courtesy, as well as dignity and respect
• You will appreciate the high value we place on truth, integrity and honesty (when we say it, you can believe it - when we act, you can depend upon it)
• You will be seen promptly when attending our office (we appreciate that your time is valuable)
• You will be advised clearly and without us using legal jargon, at interview, in letters and in any legal documents
• You will receive regular communication from us and will be kept well advised of progress on your file
• You will receive very prompt return of your telephone calls and, so far as is practicable, you will have immediate access to a lawyer when you telephone our office
• You will not be subject to procrastination and your work will be handled expeditiously and within an agreed time frame
• You will receive full and accurate information on your legal costs and our costs will always be fair and reasonable
• You will be told when an aspect of work will be undertaken and completed
• You will be referred by us, whenever necessary, to barristers (being those lawyers who appear full-time in the Courts) who will assist in any specialised matters, always with your prior permission and at an agreed cost
• You will see work being produced of the highest standard because we use the latest technology and we keep up to date with the latest developments in the law in order to maximise our skills and knowledge for your benefit
• You will be given a helpful legal solution to every legal problem because we are results driven (our primary aim is to achieve a successful outcome for you).

Sharrock Pitman Legal is a high performance law firm.  Our commitment to excellence means that we will do all we can to far exceed your expectations. We are making a difference as lawyers in terms of service, skills and solutions because, first and foremost, we care.